Betik's Privacy Policy

1. Introduction

Betik (hereinafter referred to as "we", "us", or "betik") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep it safe.

By using the betik platform, you are considered to have accepted this Privacy Policy. Please read it carefully before registering. If we make any changes to our Privacy Policy, the update date will be revised and you will be notified by email where required.

2. What Data We Collect

We collect various types of information when you register and use betik. Full details are listed below.

We only collect the information we need. We do not request or gather any data that is excessive or irrelevant.

3. How We Use Your Data

Betik uses your information only for specific purposes. We never sell your data to third parties for commercial gain. The main reasons we use your data are:

• Account management: For registration, login, password reset, and account verification.
• Financial transactions: To securely process deposits and withdrawals.
• KYC & AML: To verify identity in compliance with international anti-money laundering regulations.
• Customer Support: To resolve your complaints, questions, and issues promptly.
• Personalized Experience: To recommend promotions and games tailored to your preferences.
• Responsible Gaming: To detect unusual betting behaviour and provide timely support.
• Security: To prevent fraud, account hacking, and other cyber threats.
• Legal obligations: To comply with directives from licensing authorities or law enforcement agencies.

4. Data Sharing Policy

In certain circumstances, betik may share your information with trusted third parties. In every case, strict confidentiality agreements are in place.

• Payment Providers: Necessary information is shared with payment gateways and mobile banking providers to complete transactions.
• Game providers: Limited data may be shared with licensed game providers for the operation of Live Casino and slot games.
• KYC verifier: We work with approved third-party verification services for identity and age verification.
• Law enforcement: Data may be disclosed to relevant authorities in response to a court order or legal obligation.
• Analytics partners: Anonymized usage data may be shared for the purpose of measuring platform performance.

5. Data Protection Methods

Betik follows the highest industry standards to protect your information. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transfers are secured with industry-standard encryption, fully preventing unauthorized access.
• Two-Factor Authentication (2FA): Additional verification layers are used at login to ensure account security.
• Firewall & Intrusion Detection: An advanced firewall system detects suspicious activity in real time.
• Regular Security Audits: Independent cybersecurity experts conduct regular audits of our systems.
• Data Segregation: User funds and personal data are stored on servers completely separate from betik's operational data.
• Staff training: All betik staff receive regular data privacy training and are bound by strict NDAs.

6. Data Retention Period

Betik does not retain your data longer than necessary. All information is stored for as long as your account remains active. After account closure, certain data may be retained for a defined period to meet legal obligations.

• Transaction data: up to 5 years after account closure (in accordance with AML regulations).
• KYC documents: 3–5 years after account closure (as required by licensing conditions).
• Customer support chat and email: 2 years.
• Marketing preferences: deleted immediately upon withdrawal of consent.
• Cookie & session data: deleted when the session ends or the browser is closed.

Once the designated retention period expires, your data is permanently deleted or anonymized using secure methods.

7. Your Rights

As a betik user, you have the following rights over your data. Contact our support team to exercise any of these rights.

To exercise any of the rights listed above [email protected]Email us or reach out via live chat. We typically respond within 30 business days.

8. Cookie Policy

Betik uses cookies to improve your experience on the website. Cookies are small data files stored in your browser.

• Essential Cookies: Essential for core site functionality — login sessions, security tokens, and similar. These cannot be disabled.
• Performance Cookies: Collects anonymous data to measure how well the site is performing.
• Functional cookies: To remember your language preferences, theme settings, and similar choices.
• Marketing Cookies: To show relevant promotions — this is only active with your consent.

You can manage or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the site.

9. International Data Transfers

As betik is an international platform, your data may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that:

• All data transfers are conducted through encrypted channels.
• The recipient country or organization maintains adequate data protection standards.
• International data protection regulations are complied with.
• Formal data processing agreements are in place with all third parties.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated privacy team.

We aim to respond to privacy-related complaints within 30 business days of receipt. For urgent security concerns, an initial response is typically provided within 24 hours.